Last updated: July 30, 2026
Thank you for choosing Oneractive. We work hard to process and ship your order as quickly as possible. Below you’ll find a clear breakdown of our shipping timelines, coverage, and what to expect once you place an order.
1. Order Processing
Orders are processed Monday through Friday, excluding U.S. federal holidays. The cutoff time is 2:00 PM Central Time. Orders placed before 2:00 PM CT on a business day will begin processing that same day. Orders placed after 2:00 PM CT, or on weekends and holidays, will begin processing on the following business day. You will receive a confirmation email once your order has shipped.
2. Shipping Destinations & Carriers
We currently ship to all physical addresses within the contiguous United States (the 48 connected states plus Washington, D.C.). We partner with major carriers such as USPS, UPS, and FedEx; the specific carrier for your order is chosen based on your location and package size to ensure the most efficient delivery.
We do not offer shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or PO Boxes at this time. If you place an order with one of these addresses, we will cancel it and issue a full refund.
3. Shipping Rates & Delivery Times
All orders ship for free. The table below details the processing and transit times for your package.
| Shipping Destination | Service | Cost | Processing Time | Transit Time | Total Delivery Time |
|---|---|---|---|---|---|
| Contiguous United States (48 states + D.C.) | Standard Ground | Free | 1 – 2 business days | 3 – 5 business days | 4 – 7 business days |
Example: An order placed before 2:00 PM CT on Monday will process within 1–2 business days and then spend 3–5 business days in transit. Your total delivery window will be between 4 and 7 business days from Monday.
Weekends and federal holidays are not considered business days for processing or transit. While we work hard to meet these timelines, actual delivery dates may vary slightly depending on the carrier’s operational conditions. If your package hasn’t arrived within the total delivery window, please email us and we’ll investigate right away.
4. Tracking Your Order
When your package ships, we will email you a tracking number. You can use that number directly on the carrier’s website to follow your order’s journey.
5. Order Delays & Issues
If a package is lost, visibly damaged upon arrival, or shows no tracking movement for an unusual period, reach out to us at info@oneractive.sbs. We will work with the carrier to resolve the situation or arrange a replacement.
6. Delivery Authority
By placing an order, you authorize Oneractive to arrange shipping to the address you provided. We are not responsible for delays caused by weather, carrier service disruptions, or incorrect addresses entered by the customer. Please double-check your shipping information before submitting your order.