Last updated: July 30, 2026
We want you to feel confident about your purchase. If something isn’t right, we offer a straightforward 30-day return window with free return shipping—no restocking fees, no hidden charges.
1. Return Window
You have 30 calendar days from the date the carrier marks your package as delivered to initiate a return for any reason covered below.
2. How to Start a Return
To begin, send an email to info@oneractive.sbs or use the contact form at the bottom of this page. Tell us your order number and the item(s) you want to return. Within 1 business day, we will reply with a Return Merchandise Authorization (RMA) number and a prepaid return shipping label. Print the label, attach it to a secure package, and drop it off at the appropriate carrier location.
3. Return Scenarios & Responsibility
We handle returns based on two clearly defined situations. Please check the following table to know what applies to your order.
| Scenario | “Change of Mind” (Remorse Returns) | “Defective or Incorrect Item” (Quality Returns) |
|---|---|---|
| Typical reasons | You no longer want the item, ordered the wrong size, or prefer a different style. | The item arrived with a manufacturing defect, was damaged in transit, or we shipped the wrong product. |
| Eligibility window | 30 calendar days from delivery. | 30 calendar days from delivery. We appreciate you notifying us as soon as you notice the issue. |
| Required item condition | Unused, unwashed, undamaged, and in its original packaging with all tags attached. Items that smell of perfume, smoke, or show signs of wear will be rejected. | We accept the return even if the packaging has been opened. Please include all parts, tags, and accessories that came with the item. |
| Return shipping cost | Free. We provide a prepaid return label. | Free. We provide a prepaid return label. |
| Restocking/reset fees | None. | None. |
| What we offer | A full refund to your original payment method. | Your choice of a full refund or a replacement item (if stock is available). |
Note on color variation: Actual product colors may slightly differ from what you see on your screen due to monitor settings. This is a normal characteristic of online shopping and does not qualify as a defect.
4. Return Address
All authorized returns must be shipped to:
905 W Main St, Cameron, TX 76520, United States
5. Refund Processing Timeline
Once your return package reaches our facility, we inspect it within 1–2 business days. When the return is approved, we immediately process your refund to the original payment method. You will see the amount post to your account in an additional 7–10 business days, depending on your bank or card issuer.
We will email you a confirmation the moment your refund is initiated. If you haven’t seen the funds after 10 business days from that email, please contact your bank first, then reach out to us if necessary.
6. Items Not Eligible for Return
For hygiene reasons, we cannot accept returns on opened or used intimate apparel (such as underwear). All such sales are final and will be clearly marked as non-returnable on the product page and at checkout.
7. Lost Return Packages
We recommend saving your carrier drop-off receipt until your refund is confirmed. If a return package is lost in transit without a valid receipt showing it was scanned, we cannot process the refund.