We want you to love your Oneractive gear. If something doesn’t work out, here’s exactly how to send it back.
30-Day Return Window
You have 30 calendar days from the date your order is delivered to request a return. Any item sent back after this period cannot be accepted.
Condition of Returned Items
All returned products must be:
- Unworn and unwashed
- In their original packaging with all tags attached
- Free from deodorant marks, makeup, perfume, or signs of wear
We inspect every return upon receipt. Items that don’t meet these criteria will be returned to you at your own expense.
Faulty or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@oneractive.sbs. Include your order number and a clear photo of the issue. We will resolve this as a priority at no cost to you.
Return Shipping
Returns are completely free. We provide a prepaid return shipping label — no restocking fees, ever. Once your return is approved, you will receive the label by email. Simply pack your item securely, attach the label, and drop it off at the corresponding carrier’s location.
Where to Send Returns
Please address all returns to:
Oneractive Returns
905 W Main St
Cameron, TX 76520
United States
Refund Processing Time
Once your return is delivered back to us, please allow 1–2 business days for our team to inspect and approve the refund. After approval, the refund will be issued to your original payment method. Depending on your bank or card issuer, it can take an additional 7–10 business days for the funds to appear on your statement. We are unable to speed up this banking process once the refund has been initiated on our end.